At Vale Clothing Store, we take pride in every product we deliver. If something isn't right with your order, we'll work to resolve it quickly and fairly. Please read our return policy carefully before requesting a return or exchange.

The Most Important Rule

Returns and exchanges are accepted within 24 hours of confirmed delivery. The item must remain unworn, unused, unwashed, and in its original condition, with all tags and original packaging intact.

Please inspect your order as soon as it arrives. If your package shows visible shipping damage, take clear photographs before opening it and contact our support team immediately through our official website.

Free Returns & Exchanges

If you receive the wrong item, the wrong size, or a product with a verified manufacturing defect, Vale Clothing Store offers a free return or exchange.

Return requests must be submitted within 24 hours of delivery. Requests received after this period may not be eligible for approval.

How To Request A Return

To request a return or exchange, please contact our customer support through our official website and provide:

• Your order number
• Reason for the request
• Clear photographs of the item
• Photos of the original packaging (if applicable)

Please wait for return authorization before sending your package. Returns sent without prior approval cannot be processed.

Return Conditions

To qualify for a return or exchange, your item must:

• Be unworn and unused
• Be unwashed and unaltered
• Include all original tags
• Be returned in its original packaging
• Show no signs of damage caused after delivery

Items that do not meet these requirements may be returned to the customer.

Faulty Or Incorrect Items

If your order arrives with a manufacturing defect or you receive an incorrect product, please notify us within 24 hours of delivery.

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

Final Sale Items

Products marked as Final Sale, Clearance, or Non-Returnable at the time of purchase cannot be returned or exchanged unless they arrive damaged or incorrect.

Refund Process

After your returned item is received and inspected, approved refunds will be issued to your original payment method.

Most refunds are completed within 5–10 business days, depending on your bank or payment provider.

Approved exchange orders will be shipped once the original item has been received and successfully inspected.

Contact Support

For all return, exchange, or refund inquiries, please contact us through our official website.

Official Website: https://vale-clothing.us/

Every order matters. If there's a problem, we'll work with you to make it right.